All of our programs are available as customized on-site programs and public programs. We can customize and create a program to meet your specific needs. The following programs are a list of our most popular training courses. We have many, many more to help you achieve your goals. If you can’t find the program you’re looking for or would like more information, call us for more details at 905-477-5544.
Other Training Programs
Click on a category for a list of programs:
Customer Service
Interpersonal Communication
- Advanced Presentation Skills
- Communicating Effectively with Diverse Cultures
- Communicating Effectively with Multiple Generations
- Communication Style Assessments
- Communication Styles
- Dynamic Speaking Skills
- Effective Listening
- Handling Crucial Conversations
- Outstanding Administrative Practices
- Proactive Communication
- Speaking with Power
Team Effectiveness
- Building High Performance, Low Maintenance Teams
- Enhancing Teamwork
- Team Building
- Team Simulations and Role Plays
- Understanding Teams
Project Management
- Fundamentals of Project Management
- Juggling Multiple Priorities
- Managing Project Conflict
- Outstanding Administrative Practices
- The Role of the Professional Assistant
Business Writing
- Effective Business Writing
- Email Etiquette
- Ghost Writing
- Report Writing
- Technical Writing
Problem Solving & Productivity
- Conflict Resolution
- Effective Meeting Facilitation
- Getting and Staying Organized
- Innovative Thinking for Managers and Supervisors
- Root Cause Analysis
- Thinking on Your Feet
- Thinking Outside the Box
- Time Management Skills
Leadership & Management
- Coaching & Leadership Styles
- Contact Centre Leadership & Management
- Effective Delegation
- How to Brace Staff for Change
- Influencing Others without Authority
- Innovations in Leadership
- Leading Diverse Teams
- Listening Skills for Leadership
- One-to-one Coaching
- Performance Management
- Your Coaching Style
Sales & Influence Skills
- Influencing Others
- It’s All About Closing
- Negotiating For Success
- Responsive Sales Presentations
Motivation & HR Support
- Creating a Positive Work Environment
- CustomerACCESS
- Dealing with Change
- Diversity in the Workplace
- Employee Engagement
- Enhancing Your Creativity
- Handling Difficult Co-Workers
- Harrassment in the Workplace
- Humour in the Workplace
- Improving Work-Life Balance
- Mind Mapping
- Social Media in the WorkplaceStress Management
- Yoga in the Office
For more information on any of these programs, click on the title or contact us at info@icsa.on.ca or 905-477-5544.