ICSA Toronto Chapter has graduated thousands of individuals from our designation programs, through both customized onsite training sessions and public workshops. Our designation programs are industry recognized and are offered to give participants a credential to enhance their career and for organizations to gain a step on their competition.
Accredited Programs offered:
- Customer Service Fundamentals (1-Day)
- Client Care Representative (2-Day)
- Leadership Certification (4-Day)
- Coaching for Performance (2-Day)
- Train the Trainer (2-Day)
- Dealing with Difficult Customers (1-Day)
- Service that Sells (2-Day)
Benefits of ICSA Canada Designation:
- Advancing knowledge and skills in the field
- Providing a basis for recognizing your staff’s work
- Creating individuals who are models for others to follow
- Providing more leaders for the organization
- Enabling standards and practices to be clarified, organized, recognized and publicized
- Generating new standards and proving old ones through standardized testing of individuals
- Promoting best practices in the field