Frequently Asked Questions

Why should I join ICSA Toronto Chapter?

The benefits of an ICSA Toronto Chapter membership are numerous, including event discounts, monthly newsletters, sponsored conference announcements, industry information, networking and more. Most importantly, you will be tapped into the largest customer service association in Canada and you will be able to bring the latest and most effective ideas and innovations to your organization. To see all member benefits, click here.


Does ICSA Toronto Chapter benefit students?

Absolutely we benefit students. If you are looking for an exciting career in customer service, we offer a dynamic range of training programs and certifications that will help boost your credentials and enhance your resume. We also have job posting for customer service positions and can forward your resume to members who are looking to fill a position.


How do I post a job opening?

All members are entitled to send us job openings to post on our website, in our monthly newsletter and through our various social media channels.


Does ICSA Toronto Chapter customize their onsite training?

Yes. We provide clients who are seeking onsite training with the option to customize their program with our extensive and effective needs assessment process. We can customize any training course you need.


Can I contact other ICSA Toronto Chapter members?

Absolutely. Being the largest customer service assiciation in Canada, by becoming a member, you are connecting to a massive network of customer service professionals. We are always happy to connect any of our members by request.


How can ICSA Toronto Chapter help me pursue/advance my career in customer service?

Take our customer service certification programs to earn extra credentials and attend our major events for great networking opportunities with customer service managers, directors and VP’s! Potential employers will recognize your dedication to customer service.

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Testimonials

From front-line and leadership training, to sharing best practices and staying on top of current and developing trends and technology, the ICSA is THE source for information on customer service. I have been a member for more than 10 years, and the ICSA never fails to exceed my expectations. If you are serious about customer service, you need to be a member. — Sandy Bailey, Suncor Energy

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