Having trouble finding the ideal candidate for a critical position within your organization? If so, the ICSA Toronto Chapter can help.
Our Process
In today’s highly competitive market for top talent, the best candidates are often not actively looking for a career change. Our professional search process identifies and targets exceptional candidates that match the client’s requirements – skills, experience and fit – focusing on the candidate’s overall suitability for long term career success with the employer.
Contact us today to find the RIGHT candidate for the job.
Recent Searches Completed
A sample of positions we have recently filled for our clients:
- Customer Support Centre Manager
- Response Centre Director
- Customer Service Manager
- Service Integration Manager
Hiring Tools
We also To ensure the best fit possible we offer a number of different selection tools to our clients including:
- Contact Centre Simulator
- Profile of Characteristics
- Employee Engagement Survey
- Sales & Customer Service Aptitude
- Team Assessment
- Benchmarking
Customer Service Specialty
Our specialty is in finding that ideal candidate for customer service middle and senior management positions. Our advantage is our in depth knowledge of the customer service sector and our proven professional search process. Our results have helped our clients achieve sustained competitive advantage through the selection of exceptional people.
- A professional search, like any project, requires a comprehensive game plan and effective execution. Our disciplined approach, human resource expertise and skill in executing a thorough search ensure top quality results.
- We work with our clients to prepare a profile of both the position to be filled and the business environment in which the position functions.
- Candidates are recruited and screened utilizing the information provided in the profile to ensure a strong match against all requirements of the position.
- Effective ongoing communication is critical to the success of a search. We provide our clients with regular, ongoing progress reports keeping them in the loop every step of the way.
- Our commitment does not end with the selection of the new hire. We work with both the client and employee to ensure a quick and smooth transition. We also offer management coaching and mentoring support to the new hire if required