Consulting
All of our consulting services are shaped and designed around your specific needs. To hear more about how we can help your organization reach its goals, give us a call at 905-477-5544.
We specialize in three major categories. If you don’t see what you’re looking for, contact us for more information on other options.
Assessment
- Benchmarking
- Sales Staff Assessment
- Certified Customer Service Assessment Program
- Customer Satisfaction Survey
- Employee Engagement Survey
- Mystery Shopper/Contact Assessments
- Quality Monitoring& Assessment
- Vendor Audits & Ongoing Management
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Operational
- Pandemic Consulting
- Call Centre Outsourcing
- Contact Centre Start Ups
- Customer Service Strategy Development
- Disaster Recovery/Pandemic Planning
- Home Based Agents
- Inshoring
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Technical
- Process Re-Engineering/Business Process Mapping
- Script & Program Refinement
- Selection (RFP Development, Evaluation, Contract & SLA Negotiation)
- Technical Business Requirements (Contact Management, Telephony, Workforce Management)
- Training and Coaching Program Development
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