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Customer Loyalty – Still a mystery??

January 6th, 2012 // 3:37 pm @ Scott Wells

It appears that “customer loyalty” still remains a mystery for many companies.  You would think that with the volumes of data and research conducted over the past several years, corporate strategies would have adapted.  Surprisingly, after speaking with many acquaintances of mine (who hold senior level potions in some fairly astute organizations) this does not [...]

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