Customer Service Awards
May 16th, 2012 // 5:32 pm @ Conor
Each October, ICSA Toronto Chapter hosts an annual awards gala called Staff Appreciation Night. The annual awards are given to those who excel as customer service representatives, leaders, teams, coaches, trainers and service centres as a whole. Nominations are now being accepted. Send in your forms today! Winners are announced and presented with trophies and certificates at [...]
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Speaking with Power
May 16th, 2012 // 5:24 pm @ Conor
May 30, 2012. This workshop will aid all participants in helping to deliver the message to both internal and external clients so they will want to choose your ideas, company’s products or services over other presenters. Click here for more information.
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Dealing with Difficult Customers
May 16th, 2012 // 5:00 pm @ Conor
June 14, 2012. This accredited program is one of ICSA Toronto Chapter Members’ favourites. This workshop is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. This results-focused skill development program will show you how to build productive long-term relationships, maintain customer loyalty, and put a positive [...]
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ICSA Beehive Breakfast Meeting – Reducing Stress and Improving Productivity Through Diet
May 4th, 2012 // 2:48 pm @ Conor
Date: June 19, 2012 Time: 8:00am – 10:30am Location: Metro Foods, 5559 Dundas St. W, Etobicoke, ON M9B 1B9 Description: Alexandra Gellman, PhD in Integrative Medicine, offers this breakfast workshop featuring exciting nutritional breakthroughs to keep you in top form physically and emotionally. Info & Registration Form: Click Here
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How to Leverage LinkedIn
March 21st, 2012 // 2:52 pm @ Conor
Location: Microskills, 200 Consumers Road, 9th Floor, Toronto, ON, M2J 4R4 Date: April 17, 2012 Time: 5:00pm – 8:00pm Registration Form: Click here Description: In this 3-hour hands-on workshop, held in a computer lab, participants will learn how to leverage LinkedIn to showcase their own expertise as well as how to use it to promote [...]
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Transforming the Customer Experience
March 13th, 2012 // 7:15 pm @ Conor
Location: Four Points by Sheraton Meadowvale, Mississauga, ON Conference Brochure: Click here Description: Welcome to the ICSA Toronto Chapter’s 15th Annual Customer Service Conference. This year we have 14 amazing presentations over two days focusing on how to improve the customer experience. Early bird rate expires on March 31. Don’t miss out! Date: May 10-11, [...]
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15th Annual Customer Service Conference
March 5th, 2012 // 8:57 pm @ Conor
ICSA Toronto Chapter is hosting our 15th Annual Customer Service Conference on May 10-11, 2012 in Mississauga, ON. Click here to download the brochure. This year’s conference features 14 amazing speakers over two days, including presentations from Transat Tours, Ricoh Canada, SNC Lavalin O&M, and award winning Canadian author, Nina Spencer. Don’t miss out! [...]
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ICSA 1-Day Customer Service Certification
January 6th, 2012 // 4:48 pm @ Conor
London, Ontario Title: ICSA 1-Day Customer Service Certification Location: Best Western Lamplighter Inn & Conference Centre 591 Wellington Road London, ON N6C 4R3 Date: April 27, 2012 Time: 9:00am – 4:30pm Information & Registration Form: Click here Description: This customer service course is a certificate-granting one-day workshop that will give your employees the building blocks they [...]
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ICSA 1-Day Customer Service Certification
January 6th, 2012 // 4:45 pm @ Conor
London, Ontario Title: ICSA 1-Day Customer Service Certification Location: TBD, London, ON Date: February 23, 2012 Time: 9:00am – 4:30am Information & Registration Form: Click here Description: This customer service course is a certificate-granting one-day workshop that will give your employees the building blocks they need to enhance their career in customer service and obtain [...]
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Dealing with Difficult Customers Certification
December 5th, 2011 // 3:32 pm @ Conor
Title: Dealing with Difficult Customers Certification Date: June 14, 2012 Time: 9:00am – 4:30pm Location: ICSA Toronto Chapter, 25 Royal Crest Court, Unit 5, Markham, ON Info & Registration Form: Click here Description: This certification program is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. [...]
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