Executive Board

Dolly Konzelmann

President

dolly@icsa.on.ca

(905)477-5544


Amar Sidhu

Head of Sales and Operation Strategy, International Banking at Scotiabank

ICSA Canada Role: Director of Advertising and Promotions


Conor Houlihan

Business Development & Client Relations at Cutting Edjj Consulting

ICSA Canada Role: Member Service Associate


Damon Adachi

Owner, sevenfold marketing inc.

ICSA Canada Role: Director of Website


Debrah Laracy

Manager, Practice Support, International Arbitration at FTI Consulting

ICSA Canada Role: Secretary


Eric Esguerra

Central Region, Staples Advantage

ICSA Canada Role: Director of Program Development


Heather Stuart-Obee

Customer Service Manager at Icynene Inc.

ICSA Canada Role: Director of Special Events


Judith Walton

ICSA Canada Role: Director of Business Planning


Lisa Carter

Manager, Customer Service Foodservice at Maple Leaf Foods

ICSA Canada Role: Director of Programs


Lise Monteith

Customer Service Manager at High Liner Foods

ICSA Canada Role: Program Chair


Nick Kossovan

Call Centre Manager at the Travel Corporation

ICSA Canada Role: Director of Social Media


Sandy Bailey

Advisor, Petro Points & Partner Management at Suncor Energy

ICSA Canada Role: Director, Marketing&Communications


Scott Wells

Manager, Sales Support and Training at Direct Energy

ICSA Canada Role: Director, Membership


Sharlene Dubraj

Account Executive at Upstream Works Software

ICSA Canada Role: Assistant Director, Social Media Committee


Vibert Rosemin

Insurance Advisor at RBC Insurance

ICSA Canada Role: Vice President

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Testimonials

As an ICSA council member I have the opportunity to meet a wide variety of Contact Centre professionals and experts from many different industries. As peers, we are able to learn from each other and share innovative ideas on how we improve our business, increase Customer Satisfaction and Associate Engagement. — Sharon Stines, Air Miles, LoyaltyOne

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