DOLLY KONZELMANN is the President of the ICSA Toronto Chapter and President of Cutting Edjj Consulting – a firm that specializes in customized training, consulting, and targeted recruiting services. A recognized speaker, author and entrepreneur, Dolly also participates on the boards of several advisory councils providing strategic direction and advice for the advancement of the customer service profession. Dolly has been leading the ICSA Toronto Chapter for over a decade and has helped increase the awareness of this tenured and prestigious organization throughout North America. ICSA is celebrating the launch of the Customer Experience Excellence Program.
