DOLLY KONZELMANN is the President of the ICSA Toronto Chapter and President of Cutting Edjj Consulting – a firm that specializes in customized training, consulting, and targeted recruiting services. A recognized speaker, author and entrepreneur, Dolly also participates on the boards of several advisory councils providing strategic direction and advice for the advancement of the customer service profession. Dolly has been leading the ICSA Toronto Chapter for over 15 years and with the help of the council, has increased the awareness of this tenured and prestigious organization throughout North America. ICSA-TC has been a pioneer in the service industry providing members with solutions (events, training, consulting, networking, recognition, awards) to all their customer service needs. Dolly is a recognized authority on service, and has been interviewed on television, radio, newspapers and magazines speaking on service excellence. Dolly welcomes all enquires.
