ICSA Toronto Chapter Annual Customer Service Excellence Awards

The ICSA Toronto Chapter Awards are announced and presented each October in celebration of Customer Service Week at our annual gala event, Staff Appreciation Night. Nominations are closed approximately two weeks before the event. Keep checking the website for details. Contact us for more information about the 2012 awards and how to enter.

Congratulations to our 2011 Winners:

Coach of the Year

1st: Marlene-Eyvie Mercure, LoyaltyOne

2nd: Jason Meakes, BBM Canada

Trainer of the Year

1st: Marlene Mahabeer, KMH Diagnostic Centres

2nd: Lindsay Marshall, LoyaltyOne

Leader of the Year

1st: Akbar Datoo, BBM Canada

2nd: Marie-Louise Gorinsky, LoyaltyOne

3rd: Jeetpal Tatla, DHL Express

Representative of the Year

1st: Aileen Mabey, Canadian Premier Life Insurance Company

2nd: Dominique McKinley, Hubbell Canada

3rd: Alan Verschoote, KMH Diagnostic Centres

Team of the Year

1st: Suncor Energy

2nd: LoyaltyOne – Care Implementation Team

3rd: Canadian Premier Life Insurance Company

Support Team of the Year

1st: Scotiabank International Banking Contact Centre – Mexico

2nd: COSTI Immigrant Services

Customer Service Centre of the Year

Small

1st: SNC Lavalin O&M

Medium

1st: Scotiabank International Banking Contact Centre – Peru

2nd: Scotiabank International Banking Contact Centre – Mexico

Large

1st – LoyaltyOne