Annual Conference

Transforming the Customer Experience

May 10-11, 2012

Four Points by Sheraton Meadowvale
2501 Argentia Road
Mississauga, ON
L5N 4G8

 

The conference brochure with all details will be available soon!

To register now, download the registration form here.

 

Special ICSA Toronto Chapter hotel room rates are available at Four Points Meadowvale.

 

Cost

Early Bird Discount Rates in effect until March 31!

ICSA Members:         Full Conference: $599 + HST          One Day: $349 + HST

Non-Members:          Full Conference: $749 + HST          One Day: $499 + HST

 

Speakers

The following speakers are confirmed so far. There will be 14 speakers in total over the two days.

 

Nina Spencer, Keynote Speaker

Sherine Woulds, Tim Hortons

Janet Rouss, Innovation Network Inc.

Jacques Chartrain, Ricoh Canada

Corey Atkinson, Dimensions of Leadership

Linda Sherwin, Client Cloud Training

Marni Johnson, Workplace Communication & Diversity Inc.

Don Scott, Cutting Edjj Consulting & Kim Bildfell, CertainTeed Gypsum

Dr. Gail Levitt, Levitt Communications & Sue Roberts, SNC Lavalin O&M

Manny Alvarez, The Marketing Store

Deborah Hall, Calm Today

Helga Iliadis, Service Ontario

Elle Crane, DelSuites

Rosemary Brkopac, Brand Protect

 

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Testimonials

As an ICSA council member I have the opportunity to meet a wide variety of Contact Centre professionals and experts from many different industries. As peers, we are able to learn from each other and share innovative ideas on how we improve our business, increase Customer Satisfaction and Associate Engagement. — Sharon Stines, Air Miles, LoyaltyOne

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