The Advisory Council is comprised of senior service professionals who provide direction and leadership to the help the ICSA Toronto Chapter create an association that will:
- Heighten the awareness of the strategic and economic value of customer service
- Legitimize the customer service profession by recognizing the need for specialized knowledge, skills and abilities needed for the role
Dolly Konzelmann
President, ICSA Toronto Chapter and President, Cutting Edjj Consulting
Bonnie Munslow
Manager Customer Service at the Town of Newmaket
Cherly Vanditelli
Manager Field Support at Scotiabank
Don Scott
VP of Recruitment and Staffing at Cutting Edjj Consulting
Elaine McDonald
Director Customer Service at Municipal Property Assessment Corporation
Fred de Haan
Director, Call Centres at BBM Canada
Gino Iuele
Senior Manager, Canadian Operations at Boston Scientific
Jason Bedford
Manager, Service and Systems Productivity at Hubbell Canada LP
Karen Webb
Microskills
Lorna Ferguson
Senior Director Telephone Banking at CIBC
Mark Isabella
Director of Customer Care at Callaway Golf Inc.
Roberto Nardi
VP of Client Services at Heritage Education Funds
Samantha Williams
Call Centre Manager at Impark
Sharon Stines
Associate Director at Air Miles
Suzanne Vogler
Manager Customer Service at College of Nurses of Ontario