Featured
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Customer Service Awards
Each October, ICSA Toronto Chapter hosts an annual awards gala called Staff Appreciation Night. The annual awards are given to those who excel as customer service representatives, leaders, teams, coaches, trainers and service centres as a whole. Nominations are now being accepted. Send in your... Read More »
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Speaking with Power
May 30, 2012. This workshop will aid all participants in helping to deliver the message to both internal and external clients so they will want to choose your ideas, company’s products or services over other presenters. Click here for more... Read More »
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Dealing with Difficult Customers
June 14, 2012. This accredited program is one of ICSA Toronto Chapter Members' favourites. This workshop is designed to take the HEAT out of customer complaints in order to deal effectively with difficult customer situations. This results-focused skill development program will show you how to... Read More »
Services
Training
Customer Service Certification Programs * Full Suite of Business Training * Online Learning * Customized Onsite and Public Programs
Recruiting
Online Employment Posting * Newsletters * Email Announcements * Social Networking
Consulting
Certified Customer Service Assessment * Disaster Recovery * Technology Implementation
