Services

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Training

Customer Service Certification Programs * Full Suite of Business Training * Online Learning * Customized Onsite and Public Programs

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Recruiting

Online Employment Posting * Newsletters * Email Announcements * Social Networking

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Consulting

Certified Customer Service Assessment * Disaster Recovery * Technology Implementation

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Networking

Events * Workshops * Tradeshows * Breakfast Meetings * Conferences

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Testimonials

I believe the ICSA has played a major role in bringing professional standards and recognition to the customer service industry through its certification training programs and advocacy. — Don Scott, Cutting Edjj Consulting

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